Refund Policy
Atoot.in Refund Policy
Atoot.in strives to provide a valuable service to help you find your perfect match. This refund policy outlines the conditions under which you may be eligible for a refund on our paid membership plans.
Services Covered
This policy applies to all paid membership plans offered on Atoot.in, including monthly, quarterly, and annual subscriptions.
Refundable Scenarios
- Technical Issues: If you experience technical problems preventing you from using core features of your paid membership (e.g., profile viewing, messaging), you may be eligible for a prorated refund based on the remaining duration of your membership.
- Accidental Purchase: If you can demonstrably prove an accidental purchase of a membership plan, Atoot.in may consider a full refund within 48 hours of the purchase.
- Unsubscribed Before Renewal: If you cancel your membership before the automatic renewal date and are still charged, Atoot.in will issue a full refund upon verification.
Non-Refundable Scenarios
- Change of Mind: Refunds will not be granted for simply changing your mind about using the service after purchase.
- Usage of Service: Once you start using your paid membership features (e.g., sending messages, profile boosts), refunds will not be granted for the used portion of the membership.
- Violation of Terms: If your account is suspended or terminated due to violation of Atoot.in's Terms & Conditions, you will not be eligible for a refund.
How to Request a Refund
To request a refund, please contact Atoot.in customer support through email atoot.forever@gmail.com or call us at +91 8691010112. Be sure to include your account details, the reason for the refund request, and any relevant supporting documentation (e.g., screenshots for technical issues).
Processing Time
Atoot.in will review your refund request within 5 business days and respond with a decision via email. If your request is approved, the refund will be processed within 7 business days to the original payment method used.
Contact Us
If you have any questions about this Refund Policy, please don't hesitate to contact Atoot.in customer support.